Privacy policy

Last updated: July 23, 2026

GrixGear respects your privacy. This policy explains how we collect, use and disclose personal information when you visit our store, communicate with us or make a purchase.

Information we collect

Depending on how you use the store, we may collect:

  • Your name

  • Billing and shipping addresses

  • Email address

  • Telephone number

  • Order and transaction information

  • Products viewed or added to your cart

  • Customer-support messages

  • Device, browser, IP address and usage information

  • Marketing preferences

  • Fraud-prevention and security information

Payment information is processed by Shopify and the applicable payment provider. GrixGear does not receive or retain your complete payment-card number.

How we use information

We may use personal information to:

  • Process and manage orders

  • Arrange shipping and fulfilment

  • Provide tracking and delivery updates

  • Communicate about purchases

  • Provide customer support

  • Handle returns, refunds and disputes

  • Detect fraud and protect the store

  • Meet accounting, tax and legal obligations

  • Operate and improve the website

  • Send marketing communications when permitted

You may unsubscribe from promotional emails by using the unsubscribe link in the message.

How information is shared

We may share information with service providers when reasonably necessary to operate the store, including:

  • Shopify

  • Payment processors

  • Suppliers and fulfilment partners

  • Shipping carriers

  • Customer-support providers

  • Analytics and advertising providers

  • Fraud-prevention providers

  • Professional advisers and government authorities when legally required

Suppliers and carriers receive only the information reasonably required to process and deliver an order.

Our store is hosted by Shopify. Shopify processes personal information according to its own policies and contractual obligations.

International processing

GrixGear operates from Hong Kong and uses service providers that may process information in other countries.

Your information may therefore be transferred to, stored in or processed outside your country. When required, we and our service providers use appropriate safeguards for international data transfers.

Cookies and similar technologies

Our store and service providers may use cookies and similar technologies to:

  • Keep the website functioning

  • Remember preferences and cart contents

  • Measure traffic and performance

  • Prevent fraud

  • Support analytics and advertising where permitted

Available privacy choices, cookie controls and data-sharing opt-outs can be accessed through the store’s privacy settings where provided.

Data retention

We retain personal information only for as long as reasonably necessary for order fulfilment, customer support, fraud prevention, accounting, legal obligations and dispute resolution.

Retention periods vary according to the type of information and applicable requirements.

Your choices and rights

Depending on where you live, you may have rights to:

  • Request access to personal information

  • Request correction of inaccurate information

  • Request deletion

  • Object to or restrict certain processing

  • Withdraw consent

  • Opt out of certain advertising or data-sharing activities

  • Receive a portable copy of eligible information

  • Appeal a decision relating to a privacy request

These rights may be subject to legal limitations.

To submit a request, contact [SUPPORT EMAIL]. We may need to verify your identity before processing the request.

Children

Our store is not intended for children below the age at which they can legally enter into a purchase contract in their location. We do not knowingly collect personal information from children in violation of applicable law.

Security

We use reasonable administrative, technical and organizational measures to protect personal information. No online service or transmission method is completely secure.

Changes to this policy

We may update this policy when our services, technology or legal obligations change. The updated version will be posted on this page with a revised date.

Contact

Business/trading name: GrixGear
Legal operator: GrixGear
Business location: Hong Kong SAR
Email: GrixGearX@gmail.com