Refund policy

Last updated: July 23, 2026

We want customers to receive the correct product in acceptable condition. Please read this policy before making a purchase.

Return period

You may request a return within 30 calendar days after the tracking information shows that your order was delivered.

To be eligible for a change-of-mind return, the product must be unused, undamaged and returned with its original accessories, packaging and documentation.

Products that are damaged, defective, materially different from their description or incorrectly supplied will be reviewed separately and do not need to satisfy the unused-condition requirement.

Starting a return

Before returning anything, contact us at GrixGearX@gmail.com and include:

  • Your order number

  • The name used for the order

  • The reason for the return

  • Photographs or a short video if the item is damaged, defective or incorrect

Do not send a product to the supplier, the address printed on the shipping package or any other address without written authorization from GrixGear.

Approved returns must be sent to:

Through Emails

Returns sent without authorization or to an incorrect address may be delayed or refused.

Damaged, defective or incorrect products

Please inspect your order shortly after delivery.

If the product arrives damaged, defective or incorrect, contact us within seven calendar days of delivery. Provide clear photographs or video showing the product, packaging, shipping label and problem.

After reviewing the evidence, we may offer an appropriate remedy such as:

  • A replacement

  • Replacement parts

  • A full or partial refund

  • Return instructions at our expense

Do not dispose of the product or packaging until we have completed our review.

Change-of-mind returns

For an approved change-of-mind return, the customer is responsible for return shipping costs. Original shipping charges, if any, are not refundable unless required by applicable law.

We recommend using tracked return shipping. GrixGear is not responsible for a return package that is lost before reaching the authorized return location.

Refunds

We will notify you after the approved return has been received and inspected.

If approved, the refund will be issued to the original payment method. Bank and payment-provider processing times vary, so the refund may take additional business days to appear after it has been issued.

Shipping charges are refundable only when required by law or when the return results from our error, an incorrect product or a verified damaged or defective item.

If an approved refund has not appeared after ten business days, contact us at GrixGearX@gmail.com

Orders marked delivered but not received

If tracking shows that an order was delivered but you cannot locate it:

  1. Check the delivery location, mailbox and surrounding area.

  2. Ask household members, neighbours or building management.

  3. Contact the shipping carrier.

  4. Contact us at GrixGearX@gmail.com

We will assist with available carrier information and, where appropriate, open an investigation. A replacement or refund is not automatic until the circumstances have been reviewed.

Non-returnable items

The following cannot be returned unless damaged, defective, incorrect or otherwise required by law:

  • Gift cards

  • Products clearly marked as final sale before purchase

  • Products damaged through misuse, unauthorized modification or improper installation

This policy does not limit rights that cannot legally be excluded.

Contact

For return or refund questions, email GrixGearX@gmail.com