Shipping policy

Last updated: July 23, 2026

Where we ship

GrixGear currently ships to eligible addresses in the United States.

We do not currently accept orders for destinations outside the United States. Orders placed for unsupported or restricted destinations may be cancelled and refunded.

Third-party fulfilment

GrixGear works with third-party suppliers and fulfilment partners. Products may be stored, processed and shipped from a location different from our Hong Kong business location, including locations outside the United States.

The shipping carrier, dispatch location and route may vary depending on product availability and the customer’s address.

Processing time

Orders are normally prepared for shipment within 1-7 business days after payment is confirmed.

Business days exclude weekends and public holidays. Processing may take longer when:

An address needs clarification
A product or variant becomes unavailable
The supplier’s price or inventory changes
The payment or order requires additional review
Severe weather, carrier disruption or a public holiday affects fulfilment

We will contact you if we cannot process the order within the stated period.

Estimated delivery time

Estimated delivery to the United States is 7-15 business days after dispatch.

This is an estimate, not a guaranteed delivery date. Actual delivery may be affected by the destination, carrier, weather, customs processing, public holidays and other circumstances outside our direct control.

Do not insert a delivery range here until it has been confirmed using the supplier’s current shipping service to the United States.

Tracking

When valid tracking becomes available, it will be sent to the email address provided during checkout.

Tracking information may take several days after dispatch to show its first carrier update.

Separate packages

Items from the same order may be shipped separately. If this happens, you may receive more than one package and more than one tracking number.

You will not be charged additional shipping solely because we divide an order into separate packages.

Address changes

Check your address carefully before completing checkout.

Address-change or cancellation requests must be submitted within 24 Hours after placing the order. We will try to help, but we cannot guarantee a change after fulfilment processing begins.

GrixGear is not responsible for delivery problems caused by an address entered incorrectly by the customer. If a package is returned because of an incorrect or incomplete address, additional shipping costs may apply before it can be sent again.

PO boxes and restricted addresses

Before ordering to one of these destinations, contact GrixGearX@gmail.com so we can confirm availability. If we cannot ship to the address provided, we will contact you and cancel or refund the affected order.

Delays

If an order cannot be shipped within the stated period, we will contact you with the available information and options.

Depending on the circumstances, you may choose to:

Accept the revised estimated shipment date
Select an available alternative
Cancel the unshipped order for a refund

Lost packages

We may ask you to confirm the address and contact the carrier. We will assist with an investigation when appropriate. Replacement or refund decisions will be made after reviewing the tracking information and available evidence.

Damaged packages

If an order arrives damaged, retain the product, shipping label and packaging. Contact GrixGearX@gmail.com within seven calendar days and provide clear photographs or video.

Customs, duties and import charges

Although GrixGear currently targets customers in the United States, some products may be dispatched from outside the United States.

Unless checkout states otherwise, duties, import taxes or customs charges are not included in the product price. If such charges are legally assessed, responsibility for them may fall on the recipient to the extent permitted by applicable law.

Contact

For shipping questions, email GrixGear@gmail.com and include your order number.